ESSMA customer service survey 2023

Welcome to the ESSMA customer service survey! We are excited that you have chosen to participate in our survey on customer service in sports venues. Your input is critical in helping us gain valuable insights into how to enhance the customer experience in the sports industry and build your fan base. 

This survey is divided into three chapters: Communication, Client support & Ticketing 


Each chapter focuses on a specific stage of the customer journey, and your answers will help us understand the challenges and opportunities that exist in each area. 

The goal of this survey is to create a report with practical tips that can help clubs create a better overall customer journey supported by the right tools and organization. Your feedback is essential to this process, and we appreciate your time and effort in completing this survey. By participating in the survey you will be among the first to gain early and exclusive insights in the report.  

We assure you that your responses will be kept confidential. Thank you for participating in our survey, and we look forward to hearing your thoughts on customer service in sports venues. 


There are 35 questions in this survey.